Utility Office

A utility assistance grant is now available to Galion utility customers! The City of Galion is using remaining CARES Act dollars to fund the program and has partnered with United Way of North Central Ohio to administer it. This is a one-time grant to cover current and previous account balances, including late fees, so long as the expense was incurred after March 1, 2020. 

  • Funding is capped at $300 per utility account
  • Available to residential and business customers located inside the city limits. Funding is limited and will be provided on a first-come, first-served basis. 
  • Completed application, with a copy of your current utility bill, may be mailed to: Galion Utilities Office, 115 Harding Way East, Galion, Ohio 44833, or emailed to galionutilities@galion.city. The paperwork must be received by Oct. 31, 2021.

Please note a completed application does not guarantee approval. For questions, contact United Way at 740-383-3108.

Click here for the application

Utility office

The Utility Office is responsible for meter reading, billing, collections and customer service for over 6,000 accounts for the following utility services: electric, water, sewer and storm sewer. The Utility Office is located at 115 Harding Way East, just east of the main square.  Our hours of operation are 8:00 a.m. to 4:00 p.m., Monday through Friday.

Bills are mailed by the 5th business day of each month with a due date of the 21st of the month. Your bill includes meter and consumption information used to calculate utility charges. In addition, your utility bill contains 13-month graphs to illustrate your usage patterns for electric and water service. Enclosed with each bill are a remittance stub and a return payment envelope.

Our trained Administrative Clerks are available to assist you with questions, issues and concerns you may have regarding your electric, water, sewer or storm sewer. With the use of our customer information system, they are able to quickly look at your utility account to discuss charges, payments or other aspects of your account history. If you need to discuss options to resolve your account balance, our administrative clerks will be happy to assist you in working out a payment plan.

You are urged to contact our administrative clerks if you suspect a problem with your electric or water meter or your utility service in general. Our meter readers are available to investigate your concern and will advise you of the findings and resolutions.

Service Application